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CRM administration
10 posts
Preparing as Salesforce Open CTI Retires: Transition Paths for Modern Contact Centers
The enterprise telecommunications landscape is undergoing a massive structural shift. By placing its legacy telephony integration framework into…
Why Maintenance Feels Like a Superpower (and Sometimes a Puzzle)
The Hidden Superpower of Maintenance Ever fixed a broken workflow in Salesforce and felt like you deserved a…
Salesforce Winter ’26 Release: AI, Data, and Automation Reimagined
Salesforce has unveiled its Winter ’26 Release, a collection of hundreds of innovations rolling out globally from October…
What’s new in Winter ’25?
As early as September 6, the first Salesforce production environments will receive an upgrade to Winter ’25. To…
AI certificates available in Salesforce
Those wishing to validate their knowledge and skills in the artificial intelligence-based solutions offered by the Salesforce ecosystem…
Spring is getting closer
As early as the beginning of February, all Salesforce users will receive the Spring 24 update. Before that…
Do meet Salesforce Analytics Home
Reports and dashboards are one of the most widely used elements of Salesforce. They owe their popularity to…
What is Salesforce Inspector used for?
Today’s post will be dedicated to one of my favorite tools to facilitate working with Salesforce. I’m talking…
Salesforce appexchange
AppExchange is a marketplace where you can find solutions such as apps, components and consulting services. It’s also…
Better communication due to integration with Slack
In today’s post, I’ll try to cover the benefits of integrating Salesforce with Slack. In this post I’ve…